Hours and Location

NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us
NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us

Hours and Location

Online Self-Help

Get Help With … 24 hours a day, 7 days a week

Walk In

'Canes Central offices are located on the 1st Floor of the Student Services Building on the Coral Gables campus.  To promote social distancing, limited walk ins are available from 8:30 a.m. to 5:00 p.m. on Mondays, Tuesdays, Wednesdays, and Fridays, and from 10:00 a.m. to 5:00 p.m. on Thursdays.

Appointment

Both virtual and in person appointments are available. Click here to schedule a virtual or in person appointment between 9:00 a.m. and 4:00 p.m.

Virtual Ticket

Submit a Case 24 hours a day, 7 days a week

Phone

Speak live with one of our team members by calling (786) 482-4414 between 8:30 a.m. to 5:00 p.m. on Mondays, Tuesdays, Wednesdays, and Fridays, and between 10:00 a.m. to 5:00 p.m. on Thursdays.

Addresses

Physical Address

1307 Stanford Drive
Student Services Building, 1st Floor
Coral Gables, FL  33146

P.O. Box

University of Miami
P.O. Box 025551
Location 20
Miami, FL  33102-5551

Cashier's Office Hours

Monday = 8:45 a.m. - 3:00 p.m.
Tuesday = Closed
Wednesday = 8:45 a.m. - 3:00 p.m.
Thursday = Closed
Friday = 8:45 a.m. - 3:00 p.m.

Academic Advisors / Faculty

As an academic advisor or faculty member, you have access to EAB/Navigate for your advisees and the students enrolled in your courses, respectively.  You can refer students directly to 'Canes Central and submit cases on their behalf by clicking on "Submit a Case" at the top of this site, selecting your designation, following the prompt to log into EAB/Navigate, selecting the student, and clicking the 'Canes Central Referral Form from the right side of their main student screen.  Simply enter their information and submit the referral to create a case with 'Canes Central.  This is the best method to submit any electronic requests to 'Canes Central.

If you do not have access to EAB/Navigate, please use the "UM Student Delegate/Proxy" selection on the "Submit a Case" link to submit a case with 'Canes Central on a student's behalf.