Sean is a two-time alum of the University of Miami, and he has worked for the University in various student services capacities since 2006. In his role as Executive Director, Sean oversees the 'Canes Central operation and works with team members to create a culture of service and experience excellence.
With over 17 years of higher education experience, Betsy comes to the University of Miami with a wealth of knowledge in the areas of student accounts, financial aid, management, and overall student services.
With approximately 20 years of experience, Juan brings a wealth of technological knowledge leading virtual test proctoring efforts, assisting with an in-house media studio, and providing end-user support to students, faculty, and staff.
With 12 years of higher education experience and most recently serving as a Student Accounts Advisor in the Office of Student Accounts Services, Johnny began his student accounts career as a Refund Adjuster.
Anne brings her experiences working as a practicing attorney for over 16 years, and serving as an Admission Services Representative for the School of Nursing and Health Studies.
With over 10 years experience, Jillian most recently served as a Sr. Accounting Assistant in the Office of Student Account Services where she assisted with check distribution, refund check reconciliation, returned checks, and outbound cancellation communications.
With over four years of experience working in the banking industry as a Sr. Financial Advisor, Lorena comes to the University of Miami with a great deal of knowledge related to financial aid, client relations, and all aspects of customer service.
Vinita has served over 5 years in the Financial Affairs division: first with Dining Services, second with the Office of Student Accounts (both as a Sr. Accounting Assistant and a Student Accounts Advisor), and now as a Sr. Associate. Vinita has developed all things financial affairs and she enjoys sharing her expertise with our student body.
Oscar played a key role in student record keeping, college/school engagement in case resolution, and all-around customer service as a Sr. Student Rep in the Registrar and has held service-related roles in retail and education for over 13 years.
Daniela completed her undergraduate degree in Spanish and International Relations at the University of Florida before she earned her Master's in International Business at the University of Miami. Her prior experience in both international business and banking will help her provide great service to the UM community.
Madison is a graduate of the University of Florida, and she is now pursing her graduate degree in Higher Education Administration at the University of Miami. Before her time at 'Canes Central, Madison worked as an Ambassador for Multicultural Affairs, a Division under the University of Florida's Department of Student Affairs.
Lori has over 15 years experience most recently serving as a Sr. Advisor and a key member of the Client Services Team in the Office of Financial Assistance and Employment.
Before joining ’Canes Central, Sue served a key role in maintaining the front-of-the-house operations in Enrollment Management, where she had the opportunity to learn various University systems, and developed a basic knowledge of financial aid.
Samantha formerly assisted the College of Engineering with course scheduling and curriculum management, and she has prior experience as a Bursar Cashier Specialist. She is a recent UM alum after finishing her Master's of Science in Education with a concentration in Higher Education Administration.
