Meet the Team

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Leadership

Sean Kilpatrick,
Executive Director

Sean is a two-time alum of the University of Miami, and he has worked for the University in various student services capacities since 2006.  In his role as Executive Director, Sean oversees the 'Canes Central operation and works with team members to create a culture of service and experience excellence.

Betsy Lopez,
Director

With over 17 years of higher education experience, Betsy comes to the University of Miami with a wealth of knowledge in the areas of student accounts, financial aid, management, and overall student services.

'Canes Central Team

Brittany Fairly,
Associate

Brittany is a graduate of the University of Central Florida with her Master's in Business and Sports Management.  Brittany has over 7 years of customer service experience and, before joining us as an Associate, she worked as a member of our call center for approximately 2 years, managing the team for the last year of her tenure.

Gretchell Cano,
Associate

Gretchell recently graduated with her Bachelor's and is now pursuing Double 'Cane Status as she works toward her Master of Public Administration.  As an undergraduate, Gretchell held positions with our office, the Veteran Students Organization, Student Government, and Empower Me First.  We know her dedication to helping others will greatly impact the student experience.

Gretel Perkins,
Associate

Gretel is a Florida International University graduate where she earned her Bachelor’s and Master’s degrees in Public Administration, as well as a certification in Human Resources Management and Policy.  Before joining 'Canes Central, Gretel worked as a Data Entry Clerk with the Department of Financial Affairs here at the University of Miami.  Gretel is excited to join the ’Canes Central team and help contribute to Service & Experience Excellence at the U.

Jean Carballosa,
Associate

Jean is a graduate of Florida International University where he majored in English, and he is currently pursuing his graduate degree in Leadership at the Miami Herbert Business School.  Before joining 'Canes Central, Jean worked for over five years at the University of Miami Hospital where he gained invaluable experience related to the larger University service landscape.

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Jillian Garcia,
Senior Associate

With over 10 years experience, Jillian most recently served as a Sr. Accounting Assistant in the Office of Student Account Services where she assisted with check distribution, refund check reconciliation, returned checks, and outbound cancellation communications.

Juan Bohorquez,
Senior Desktop Support Technician

With approximately 20 years of experience, Juan brings a wealth of technological knowledge leading virtual test proctoring efforts, assisting with an in-house media studio, and providing end-user support to students, faculty, and staff.

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Lorena Lapadat Chira,
Specialist

With over four years of experience working in the banking industry as a Sr. Financial Advisor, Lorena comes to the University of Miami with a great deal of knowledge related to financial aid, client relations, and all aspects of customer service. 

Lori Roomes,
Senior Associate

Lori has over 15 years experience most recently serving as a Sr. Advisor and a key member of the Client Services Team in the Office of Financial Assistance and Employment. 

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Madison Rodas,
Specialist

Madison is a graduate of the University of Florida, and she is now pursing her graduate degree in Higher Education Administration at the University of Miami.  Before her time at 'Canes Central, Madison worked as an Ambassador for Multicultural Affairs, a Division under the University of Florida's Department of Student Affairs. 

Nicholas Tracey,
Associate

Nicholas (Nick) has over ten years of customer service experience in the retail, hospitality, and contact center realms, and he is an active volunteer in his community.  Over the years, Nick has developed the tools needed to deliver world-class service and he looks forward to bringing his enthusiasm to the UM community.  Nick plans to continue his education in Biology at the University in the future.

Oscar Medina,
Senior Associate

Oscar played a key role in student record keeping, college/school engagement in case resolution, and all-around customer service as a Sr. Student Rep in the Registrar and has held service-related roles in retail and education for over 13 years.

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Samantha Valea,
Specialist

Samantha formerly assisted the College of Engineering with course scheduling and curriculum management, and she has prior experience as a Bursar Cashier Specialist.  She is a recent UM alum after finishing her Master's of Science in Education with a concentration in Higher Education Administration.

Wanda Gaitan,
Associate

With over 7 years of customer service experience, including experience in evaluating foreign academic credentials, Wanda continues to pursue her passion of assisting students through her work as an Associate.  Wanda looks forward to pursuing further education at UM in the future.

Student Assistant Team

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’Canes Central Student Assistants are highly-trained undergraduate and graduate students who play a direct role in the execution of the ’Canes Central mission.  This team consists of 8 students who work in the office year-round, as well as 15-20 temporary student employees who assist the team during peak seasons.  Student Assistants serve primarily as customer service agents who answer caller inquires, greet visitors, resolve ’Cane Card issues, etc., and they play a critical role in our marketing and outreach efforts.

Are you interested in joining our Student Assistant team?  Keep an eye out for our open position postings on Student Employment’s JobX system.

Daniela
Genova, Italy

Daniela is pursuing her Bachelor's Degree in the School of Architecture.  She has 5 years of experience in customer service and interior design, and she joined the ’Canes Central team in December 2021.  After graduation, Daniela plans to start her own business flipping houses.

Jordyn
Smyrna, GA

Jordyn is an undergraduate student in the School of Nursing and Health Studies where she is pursuing a Bachelor’s Degree in Health Sciences (Pre-Medical) and minoring in Health Management and Policy.  Jordyn joined ’Canes Central in December 2021, and she looks forward to taking in everything the University has to offer as she contributes to it’s success.

Ruben
Hialeah, FL

Ruben is an undergraduate student and is pursuing a major Aerospace Engineering.  He has worked for ’Canes Central since his freshman year.  Apart from providing world-class customer service, Ruben uses his photography, videography, and overall graphic design skills to assist with ’Canes Central’s market efforts.

Zahra
Miami, FL

Zahra, a Miami native, is pursuing a double major in Marine Science and Biology as well as a minor in English.  Along with her teammates, she works hard to improve the overall student experience by providing top-notch customer service, develop in-house marketing materials, and supporting our call center.  Zahra hopes to pursue a career in scientific research after graduation.