Mission
To provide a transformational and compassionate student service experience so that students feel valued and empowered to reach their full potential.
Service Excellence Standards
Welcoming
Employing a professional, humanistic, and inclusive service approach to create an atmosphere of student-centered care and exemplify world-class service
- Exhibit a positive presence
- Establish connections and create a culture of understanding through active listening
- Represent a uniquely polished image
Personal
Proactively and transparently providing tailored services that empowers students to make informed decisions and enables them to focus on their academic and personal goals
- Communicate with confidence to provide exceptional customer service
- Streamline the student experience through cutting-edge technology
- Educate students on processes, systems, and resources
Timely
Utilizing a multi-functional and multi-modal approach through a centralized service location to provide convenient, efficient, and responsive support
- Approach each day with intentionality and adaptability
- Work carefully but quickly
- Reflect, self-evaluate, and pursue relevant knowledge
Consistent
Viewing the student experience as a truly holistic endeavor and collaborating with various on-campus partners to provide comprehensive, accurate, and dependable solutions
- Employ reliable processes to support students’ needs
- Build trust through accurate responses
- Develop reliable bridges between students and resources
