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Help With ...
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Contact Us
NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us
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5 Ways to Connect with 'Canes Central

Online Self-Help

Access our robust knowledge base of online self-help articles and search for the answers to your questions 24 hours a day, 7 days a week, by clicking the Get Help With … link above.

Virtual Ticket

If you are unable to find the right answers through our online self-help tools, follow the steps on the Submit a Case page to submit an inquiry at any time.

In Person (Appointment vs. Walk in)

'Canes Central offices will be located on the 1st Floor of the Student Services Building on the Coral Gables campus, opening in fall 2020.  Both virtual and in person appointments will be available in order to promote social distancing.  Limited walk ins may also be accessible throughout the day.

 

Phone

Speak live with one of our team members by calling (305) 284-IBIS between 8:30 a.m. and 5:00 p.m., Monday through Friday.

Email

You are welcome to email us any time at canescentral@miami.edu; however, it is highly recommended you use the Submit a Case function instead, as it provides more detailed information to our team and allows you to better track each of your 'Canes Central interactions.

UOnline Students

Students enrolled in the University’s online programs through UOnline should contact the UOnline program directly.  Financial aid matters should be directed to uonlinefinaid@miami.edu.  All other matters should be directed to uonlineadvising@miami.edu.

Remote Learning for Fall 2020: Please note remote learning does not go through the UOnline program.  All remote learning inquires should be directed to remotelearning@miami.edu.