Contact Us

NEED HELP?
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Help With ...
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Submit Case
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Contact Us
NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us
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5 Ways to Connect with 'Canes Central

Online Self-Help

Access our robust knowledge base of online self-help articles and search for the answers to your questions 24 hours a day, 7 days a week, by clicking the Get Help With … link above.

Walk In

'Canes Central offices are located on the 1st Floor of the Student Services Building on the Coral Gables campus.  To promote social distancing, limited walk ins are available from 8:30 a.m. to 5:00 p.m. on Mondays, Tuesdays, Wednesdays, and Fridays, and from 10:00 a.m. to 5:00 p.m. on Thursdays.

Appointment

Both virtual and in person appointments are available. Click here to schedule a virtual or in person appointment between 9:00 a.m. and 4:00 p.m. 

Virtual Ticket

If you are unable to find the right answers through our online self-help tools, follow the steps on the Submit a Case page to submit an inquiry at any time.

Phone

Speak live with one of our team members by calling (786) 482-4414 or (305) 284-IBIS (4247) between 8:30 a.m. and 5:00 p.m., Monday through Friday.

Academic Advisors / Faculty

As an academic advisor or faculty member, you have access to EAB/Navigate for your advisees and the students enrolled in your courses, respectively.  You can refer students directly to 'Canes Central and submit cases on their behalf by clicking on "Submit a Case" at the top of this site, selecting your designation, following the prompt to log into EAB/Navigate, selecting the student, and clicking the 'Canes Central Referral Form from the right side of their main student screen.  Simply enter their information and submit the referral to create a case with 'Canes Central.  This is the best method to submit any electronic requests to 'Canes Central.

If you do not have access to EAB/Navigate, please use the "UM Student Delegate/Proxy" selection on the "Submit a Case" link to submit a case with 'Canes Central on a student's behalf.

UOnline Students

Students enrolled in the University’s online programs through UOnline should contact the UOnline program directly.  Financial aid matters should be directed to uonlinefinaid@miami.edu.  All other matters should be directed to uonlineadvising@miami.edu.

Remote Learning for Fall 2020: Please note remote learning does not go through the UOnline program.  All remote learning inquires should be directed to remotelearning@miami.edu.