Submit a Case Portal Hours
The portal to submit cases is open throughout the standard work week, which runs from Monday at 8:30 a.m. through Friday at 5:00 p.m. This portal is closed on weekends and during standard University holidays.
Please review the important updates below before you submit a case as it may address more recent concerns.
If you determine you still need to submit a case, please click the link below.
Important Updates
Athletic Fee
As mentioned in the recent communication, the University will credit a portion of the $100 Athletic Fee to all students who paid the fee for the Fall 2020 semester since students were unable to attend the home football games. Here are some important updates to keep in mind:
- Credit Amount = $63.80
- This calculation is based on the funds used to support the marching band and student events
- Credit Timeframe = Within 7 days from the date of the communication
- This credit will appear on the student's bill, which can be viewed by clicking "Payments/Account Summary" from CaneLink. Click on "Account Activity" and "See Details" to view the itemized bill. The credit will appear there once it is posted.
- Please wait to submit a case until this credit is posted to your account. Should you have any additional questions once the credit is posted, please do submit a case and our team will be happy to assist.
- Will I get a refund? = Only if there is no balance on the account; otherwise, the credit will pay down the existing balance.
At this time, the Spring 2021 Athletic Fee is still projected to be posted at the standard $100 rate. This fee will also be adjusted in the future as warranted.
This Submit a Case portal is currently closed for the Thanksgiving holiday. Please refer to the Submit a Case Portal Hours listed above and revisit this site in the future. Have a Happy Thanksgiving!
